DELIVERY

Swift Service: Your Package, Our Priority

Free standard shipping over £30

Same Day Shipping available

Easy Trace and Track

DELIVERY

All products are selected from our storage facility and meticulously packaged.

Upon completion of this process, the items are transferred to our logistics(delivery) partners, who guarantee the timely delivery of your consignments. Throughout the dispatch process, precise tracking information and regular updates are provided to ensure your complete satisfaction.

Please note that we do not deliver to non-residential addresses,PO boxes, or BFPO addresses.

Delivery fees are non-refundable, except in cases where the mistake originates from our end.
This includes errors such as personalization mistakes, receiving the wrong product, or damaged goods.

We offer FREE STANDARD delivery (2-3 working days) for orders over £30. For faster delivery, please check below the pricing options and timelines.

Service	Order By	Delivery Time	Cost
Royal Mail - Tracked 48		Up To 4 Days	£2.99/free over £30
Royal Mail Tracked 24	12:00 (Sun-Fri)	1-2 Working Days	£4.99/free over £60
Royal Mail Guaranteed 1pm	13:00 (Sun-Fri)	Next Working Day Before 1pm	£6.99/free over £90

DELIVERY FAQs

How long does delivery take?

You can find a list of delivery timescales and pricing upgrades here.

Once you reach the checkout and enter your delivery address, the page will refresh, and the available shipping options will appear.

Once you click on your preferred option, you will find an estimated delivery date at the bottom of the page.

Can I amend the delivery address?

Before placing your order, you can amend your delivery address by accessing your online account and selecting ‘addresses’. Once you add a new address, choose it as your ‘preferred’ address, and this will be your new delivery address going forward.
If you would like to amend your address after placing the order, you will need to do so within 24 hours by contacting us with your request.

If your parcel has already left our studio, you are unable to alter the address.

Can I choose for my parcel to be left in a safe place?

Some couriers let you pick a secure spot for parcel delivery if you’re not around, but there are risks to consider:

After delivery, TISATI does not take liability for any post-delivery issues and cannot offer refunds or replacements.
Opting for a parcel to be left in a safe place authorizes the courier to deliver it without requiring a signature from anyone at your property.
Couriers are not responsible for any losses. By choosing a ‘safe place’ for delivery, you are accepting liability for any post-delivery issues.

When opting for a secure delivery location and your parcel seems elusive, it’s advisable to first enquire with household members and neighbours. They may have accepted the delivery on your behalf. It’s always best to double-check before assuming the parcel is lost.

If you suspect your order is stolen, contact local authorities promptly.

Is my delivery estimate guaranteed?

We can guarantee only next-day delivery. Usually, our delivery partners deliver parcels in a timely manner.
Various factors such as peak seasons, bank holidays, and weekends can occasionally lead to disruptions and delays in service.